ComplyWorks Career Opportunities
As our business continues to grow, so does the need to attract and retain quality employees to join our team. If you would like to apply for one of the positions listed below, please ensure that you specify which position you are applying to, and send us your resume:
Email: info@complyworks.com
or by
Fax: 403-253-9647
Currently, we have openings for the following position(s):
TeleSales Representative, Customer Service
ComplyWorks Limited, headquartered in Calgary, Alberta, Canada is one of the recognized leaders in collecting and managing Health, Safety, Environment and other Supply Chain data for prequalifying contractors' compliance to work for our member employers. We pride ourselves in being a Canadian company enabling more efficient and effective hiring and management processes for the supply chain lifecycle from hire to pay and continuous improvement. Our mission is to enable our customers to strengthen employer/contractor/worker relationships, mitigate risk, and monitor and improve health, safety and environmental indicators.
ComplyWorks provides competitive compensation, impressive benefits, a fun and motivating work environment, training and outstanding growth potential for the right candidate! This is an entry level opportunity to get into software sales by working with our experienced team promoting and selling Compliance solutions across Canada.
Compensation: We offer competitive base salary plus commission and impressive benefit package.
Major Duties and Responsibilities:
- Outbound prospecting calls to identify and qualify opportunities
- Respond to lead generation efforts, including but not limited to in-coming phone calls, web-site inquiries, email inquiries, partner leads and trade show leads
- Minimum 50+ outbound calls per day
- Maintain sophisticated sales database to keep prospect and customer data current
Qualifications/ Necessary Skills:
- High School diploma or equivalent
- 1-2 years experience in telesales, inside sales, telemarketing, customer service or related field
- Must be able to work in a team-oriented, fast-paced environment
- Excellent communications and superior organizational skills required
- PC literacy required including Microsoft Word and Excel, SalesForce.com experience helpful
- Preferred experience in software related telephone selling. Oil and Gas, Construction, Government and other industry experience desired
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Customer Service Representative (CSR)
ComplyWorks has immediate opportunities for experienced customer service representatives. Reporting to the Help Desk Lead, Customer Service, the successful candidate(s) will be accountable for achieving predetermined customer service standards while delivering exceptional customer service.
Required skills and abilities
- Strong inclination to listen first, respond second to ensure client needs are accurately understood and an appropriate response provided
- Team player driven to ensure the whole team's successful in meeting client needs
- Ability to present a professional image and communicate effectively
- Accurate and efficient keyboarding and data entry skills
- Ability to handle favorable and unfavorable customer interactions
- Good judgment in taking timely action in all problems in situations falling within the scope of own responsibility
- Positive "can do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity.
Qualifications
- Previous customer service experience
- Minimum grade 12 education
- Demonstrated proficiency in the required competencies
- Excellent interpersonal and communications skills, both verbal and written, with professional telephone manners
- Ability to work in a fast-paced team environment